Refunds may be considered under the following circumstances:
If a user is charged more than once for the same service or transaction.
If a paid feature or service is not activated or made available within the promised or communicated timeframe.
If verified technical errors on our side prevent the user from accessing or utilizing a purchased service or feature.
Subscription-related refunds will be considered only if requested within 7 days of purchase and if the service has not been fully utilized.
If a user upgrades or downgrades their plan, a pro‑rata refund may be issued for any unused portion of the previous plan, at our discretion.
The following items are not eligible for refunds:
Free listings or complimentary services, as no payment is involved
Partially used subscriptions or services nearing expiration
Customized, tailor-made, or special packages created specifically for a user
Services explicitly marked as non-refundable at the time of purchase
To request a refund, please follow the steps below:
Visit the Contact Us page
Select “Refund Request” as the inquiry type
Provide the following details:
Transaction ID
Registered email address
Clear reason for requesting a refund
Our support team will review and verify the request
Additional information or clarification may be requested
If approved, refunds will be processed within 7–14 business days using the original payment method
Transparency: Refunds are issued only when requests meet the criteria outlined in this policy
Processing Fees: Approved refunds may be subject to a minimal processing or transaction fee
Technical Validation: All technical-issue-related claims are subject to internal verification
Disputes: Any disputes related to refunds will be handled in accordance with applicable governing laws
If you have questions or require assistance regarding a refund, please contact us at:
— Team KOLEKR Insights