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‘I had £20,000 stolen and had to fight a 13-month fraud reporting rule to get it back’

Sarah has now got her money back but there are calls to reform the deadline for reporting scams to banks.

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  • April 28, 2026
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It states, among other things, that victims of push payment scams should be reimbursed within five working days, up to a value of £85,000 but that banks and payment service providers must be told within 13 months of the date of the last payment being made.

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